1. Introduction

This Refund & Cancellation Policy (“Policy”) governs the cancellation, refund, reversal and settlement practices applicable to services provided by BofinTech, operated by JANGRAS PRIVATE LIMITED. By accessing or using our platform, APIs, software, payment infrastructure, SaaS solutions or related services, you agree to this Policy.

2. Nature of Services

Bofin primarily provides technology infrastructure, APIs, fintech enablement, SaaS platforms, payment orchestration, software deployment, embedded banking, digital financial integrations and enterprise technology solutions.

Refund eligibility may vary depending upon the nature of services, infrastructure deployment, integrations, onboarding, subscriptions, transaction processing or enterprise agreements.

3. Cancellation Policy

Customers or partners may request cancellation of services by contacting our official support channels.

• Cancellation requests must be submitted through authorized communication channels.
• Cancellation of enterprise services, APIs, integrations or hosted infrastructure may require prior written notice.
• Once services, APIs, SaaS infrastructure or deployments are activated, configured, provisioned or consumed, cancellation may not be possible.
• Bofin reserves the right to suspend or terminate services in cases involving fraud, compliance concerns, suspicious activity, abuse, legal risks or regulatory requirements.

4. Refund Eligibility

Refunds may only be considered under limited and applicable circumstances including:

• Duplicate payment transactions caused by verified technical issues.
• Failed transactions where customer funds were debited but services were not delivered.
• Incorrect billing resulting from system-related errors verified by Bofin.
• Refundable services explicitly agreed upon in separate written contracts or enterprise agreements.

All refund requests are subject to verification, compliance review and approval by Bofin.

5. Non-Refundable Services & Charges

The following services, deployments, fees, credits and charges are strictly non-refundable unless explicitly approved by Bofin in exceptional circumstances:

• Technical deployment, installation, implementation or configuration services performed at customer premises or customer infrastructure environments.
• Custom software development, enterprise integrations, API customization, white-label solutions or implementation services once development or deployment work has commenced.
• Wallet balances, prepaid credits, API usage credits, platform credits or funds added for transaction processing or service utilization.
• API usage fees, transaction charges, platform consumption charges or partially consumed services.
• SaaS platform subscriptions, hosted environments, server provisioning or infrastructure services once activated or deployed.
• Partially used services, consumed infrastructure resources or activated enterprise services.
• Onboarding fees, setup fees, compliance charges, KYC/KYB verification fees or risk assessment costs.
• Third-party vendor services, cloud infrastructure, telecom/SMS services, OEM services, licensing fees, hosting charges, banking integrations or external infrastructure costs.

Refunds relating to third-party services or vendor infrastructure may only be considered in exceptional circumstances and remain subject to approval from the respective third-party provider.

6. SaaS Deployment & Infrastructure Policy

Once any SaaS environment, production deployment, hosted infrastructure, API environment, enterprise setup or technical implementation has been activated, provisioned or deployed for a customer, associated charges become non-refundable.

Customers are advised to review demos, sandbox environments, technical documentation and testing environments before requesting production deployment.

7. Wallet Credits & API Usage

Funds added to wallets, prepaid balances, API consumption accounts, service credits or transaction balances are intended solely for usage within the Bofin ecosystem and are generally non-withdrawable and non-refundable.

Unused balances may remain available for future eligible service consumption unless restricted under compliance requirements or separate agreements.

8. Third-Party Services & Dependencies

Bofin may rely on third-party providers including banks, payment gateways, cloud providers, telecom operators, KYC vendors, OEM partners, infrastructure providers and regulatory service providers.

Bofin shall not be liable for delays, failures, pricing disputes, service interruptions or refund restrictions caused by such third-party providers.

Any refunds involving third-party vendor costs or external services shall only be processed if approved and received from the respective third-party provider.

9. Refund Processing Timeline

Approved refunds, reversals or settlement adjustments are generally processed within 5–15 business days depending upon banking partners, payment networks, card issuers or financial institutions involved.

Actual credit timelines may vary based on:

• Bank processing timelines
• Card network settlement cycles
• UPI or payment rail reconciliation delays
• Compliance verification requirements
• Third-party banking or infrastructure dependencies

10. Chargebacks & Disputes

Customers initiating disputes or chargebacks through banks, payment gateways, card issuers or financial institutions may be required to provide supporting evidence and documentation.

Bofin reserves the right to:

• Investigate disputed transactions or suspicious activities.
• Temporarily suspend accounts, APIs, settlements or platform access during investigations.
• Recover chargeback penalties, fraud losses, banking penalties or operational costs where applicable.

11. Fraud, Compliance & Risk Holds

Bofin may temporarily withhold refunds, settlements or withdrawals in cases involving:

• Fraud investigations
• AML/KYC compliance reviews
• Suspicious transaction monitoring
• Regulatory requests
• Risk assessment procedures

12. Service Interruptions

Bofin shall not be held liable for delays, failures or interruptions caused by:

• Banking network downtime
• NPCI or payment rail disruptions
• Third-party infrastructure failures
• Cloud or hosting outages
• Force majeure events
• Government or regulatory actions

13. Modifications to This Policy

Bofin reserves the right to amend, modify or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on the official website.

14. Contact Information

For refund, cancellation, billing or dispute-related queries:
Email: [email protected]
Company: JANGRAS PRIVATE LIMITED
Website: https://www.bofin.tech